Hi, im new here and wondering if anyone else ever had a bad unit like the Explorist 310. I bought this unit last year, and it had a dead pixel on the screen from day one, i never thought it was much of a problem, but now it has spread to a quarter inch is size and growing, and not the unit has stopped tracking Satellites. \r\nI been trying to get a response form Magellan about the problems, but all i get is answers like " restart the unit" reset the unit" etc. which will not fix the dead pixel issue, and i tried those to fix the tracking issue but it as not.\r\n\r\nI tried the chat-service they have, but twice the technical person on the other end just "cut me off" after i explained everything. \r\n\r\nI have been very disappointed in this unit and disappointed in the poor customer service i have been getting from Magellan. \r\nMagellan one time made good units way back when they built the obsolete XL2000, 3000, 4000 model, but now i feel their units are trash along with their horrible customer service.