Follow-up to backlight malfunction---Garmin finally came through for me!

Discussion in 'General GPS' started by lizard, Oct 17, 2003.

  1. lizard

    lizard Guest

    Follow-up to backlight malfunction---Garmin finally came through for
    me!

    Today I received a BRAND NEW Street Pilot 2610 from Garmin to replace
    my 1st unit in which the backlight kept going off.

    Even though Garmin stated they couldn't replicate the defect or figure
    out why the backlight was going off, they replaced the ENTIRE kit
    (2610 GPSR, remote, power cord, CD, everything)

    I offer kudos to John Keyes who is a technical support rep for Garmin.
    He took time to listen to me, looked at the photos I sent and spoke
    with a supervisor on my behalf.

    Thanks Garmin!

    Now, I'm gonna go play with my toy!!
     
    lizard, Oct 17, 2003
    #1
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  2. lizard

    Ptarmigan Guest

    | Follow-up to backlight malfunction---Garmin finally came through for
    | me!
    |
    | Today I received a BRAND NEW Street Pilot 2610 from Garmin to replace
    | my 1st unit in which the backlight kept going off.
    |
    | Even though Garmin stated they couldn't replicate the defect or figure
    | out why the backlight was going off, they replaced the ENTIRE kit
    | (2610 GPSR, remote, power cord, CD, everything)
    |
    | I offer kudos to John Keyes who is a technical support rep for Garmin.
    | He took time to listen to me, looked at the photos I sent and spoke
    | with a supervisor on my behalf.
    |
    | Thanks Garmin!
    |
    | Now, I'm gonna go play with my toy!!
    Glad all is well Lizard.
    Now you know why I would ALWAYS buy a Garmin unit.

    Brian--
    Checked using Norton Antivirus 2004
     
    Ptarmigan, Oct 17, 2003
    #2
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