Garmin Express no longer recognizes attached Nuvi 1350 (so I can't update it)

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Hope someone can help me with this.

In 2022 I posted a thread about trying to update my nuvi 1350 using my PC at the time that was XP and sadly learned it was no longer possible.

However thanks to a friend back then who had a Win10 PC and a nuvi 1350 who was familiar with the map update process he was able to update mine for me.

Then about a year later I was able to acquire a Win10 PC for myself and I installed Garmin Express on that PC, and had no problems updating my (lifetime) free maps. Last time I updated it was about 1 year ago.

Today starting the nuvi in the car it warned me the maps were out of date & that I should upgrade them.

Here's where the (new) trouble begins.

Despite using the same USB cable as last year, the same USB port, and even trying multiple other cables and a different USB port, Garmin Express CANNOT see my attached nuvi - even though the nuvi itself KNOWS it is attached to my PC (the screen is the computer attached to GPS picture) AND my PC knows it is attached too (it sees the nuvi as Drive E: and even CALLS it "GARMIN nuvi" PLUS it also shows it attached simultaneously as drive F: which I think is the SD card in the nuvi).

I've been futzing with this for over an hour, rebooting the PC, trying again and again to run GarminExpress, trying multiple cables ALL of which appear to work FINE as far as the device AND the PC but the Garmin Express program just doesn't see it anymore. The Nuvi battery is fully charged (or at least was) through all of this.

Any ideas?????

Only other thing I can think of is to try updating the GarminExpress program since it tells me there is a new version available but I would rather NOT do that since (1) the old program was working fine and there is NO REASON for it to no longer work at least in recognizing the device, (2) when installing new programs like this you never know what other goddamm nuisanceware gets installed too that you have to research and remove, and (3) I assume installing the new version will configure it to always startup every time I turn on the PC just like the old one (which I had to disable in WIn10 Startup already but then will have to again).

Thanks.
 
I would try the update, it's possible something has been changed by Garmin in how Express works that is causing issues, which now requires the new version for the update to work.
Last version version of Express I installed a while ago I found that once the 'start at system startup' has been disabled it stays disabled.
 
Thanks Lost. Yeah, at this point I'm afraid that is my only option. Or at least I need to TRY that. I don't understand why the version of GE I currently have worked perfectly in recognizing my device the last 2-3 years and it suddenly stopped doing that simple task though. I could understand if trying to do an update failed since they might have changed something on their server end but I can't get that far since it doesn't think the nuvi is attached even though my PC and the nuvi ARE attached and KNOW they are attached.....I need to try everything and anything so nothing to lose I guess.....will report back once I do that....
 
Well sir (LostAgain), you are a genius!

After installing the new version of GE it recognizes my nuvi again & is installing the map updates now.

I guess they must have some kind of subroutine call back to their servers/system in GE and have changed that backend, which prevented my nuvi from being recognized as attached anymore (tries to connect back to their servers b4 allowing the nuvi to even be recognized????), and INSTEAD of giving a message to that effect like "you must upgrade to latest version of GE in order to attach your nuvi to your PC anymore" it just wouldn't let the version of GE on my PC even recognize the device any longer at all even though it used to....hence my total confusion.....sheesh.....I used to be a programmer and would NEVER have allowed this type of user interface interaction in anything I wrote, I would have given the appropriate diagnostic message so the user knew for 100% what was actually going on & how to proceed....sigh....
 
No probs.
Glad you got it sorted.
There are many softwares, including operating systems, that I believe could benefit from better messages to the user when something fails.
 

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