Garmin nuvi 350 suddenly lost ability to find satellites.

  • Thread starter Thread starter richg99
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richg99

After serving me well for a couple of years, the unit now cannot find any
satellites. I am no more than ten miles from its last known location. After
trying for a while, it comes up with three questions. Am I inside (no). Am
I more than 100 km from the last known location. ( I've tried answering this
both NO (true) and Yes...to no avail. and..... Is it the correct date (
yes).

I've tried it sitting still with no tree cover; and tried it while driving
around nearby at 40 mph. It has looked for up to 30 minutes and found no
satellites, since this trouble began.

Any ideas or trouble shooting fixes? I've completely turned the unit off and
then back on...that didn't help either. I have NOT updated the map.

regards and thanks Rich
 
richg99 said:
After serving me well for a couple of years, the unit now cannot find
any satellites. I am no more than ten miles from its last known
location. After trying for a while, it comes up with three questions.
Am I inside (no). Am I more than 100 km from the last known location. (
I've tried answering this both NO (true) and Yes...to no avail.
and..... Is it the correct date ( yes).

I've tried it sitting still with no tree cover; and tried it while
driving around nearby at 40 mph. It has looked for up to 30 minutes and
found no satellites, since this trouble began.

Any ideas or trouble shooting fixes? I've completely turned the unit off
and then back on...that didn't help either. I have NOT updated the map.
Click to expand...

The techhie answer is that the receiver has lost its sensitivity. Another
possibility is that the backup battery is dying or is dead.

The Garmin FAQ for the 350 rovides this answer (Hints at a softare update) for
no satellite reception: .

http://www.garmin.com/garmin/cms/si...?search_key=can't+receive+satelites&Go=Submit


BUT I just copied the answer thusly:

///////////quote\\\\\\\\\\\\\\\\\\\
Question: Why won't my nuvi 3xx acquire satellites?
Answer:

If your nüvi 3xx is no longer acquiring satellites please read the article
linked below to ensure that this is not being caused by something in your
environment:

Why won't my unit acquire satellites?

If after reading the above article your unit is still having problems, please
ensure that your unit's software is up to date. You can do this by using our
WebUpdater® program.

If you have tried all of the above suggestions and your unit is still not
acquiring satellites, you can perform a master reset by doing the following:

Note: A master reset will erase all waypoints or favorites and will restore
your unit to the default factory settings.

(ED: I suggest you save all your waypoints, then do the deed.)

1. Turn the device OFF.
2. Place your fingertip or the eraser end of a pencil in the top right
corner of the touchscreen.
3. Apply pressure in the top right corner of the screen.
4. While pressing down on the screen, power ON the unit and continue
pressing on the screen. A message displays to confirm if you really want to
delete all user data?
5. Touch Yes.
6. The unit will now restart.
7. Follow the onscreen prompts to set up the nuvi.

Once the reset is complete, please place your unit in an area with clear view
of the sky until it acquires satellites. If you are still having issues please
contact product support at (800) 800-1020.


Last modified on: 07/30/2008

\\\\\\\\\\\\\\\\\\\\\\\\\\\\unquote///////////////////////

Angelo Campanella
 
richg99 said:
Thanks for your help so far ar.... however, the article references " the
article LINKED below" No LINK is on the reply. I tried the "search" on
the Garmin referenced article which led me in a loop back to " you haven't
tried any recent searches", over and over again. Maybe this 70 year old
guy can't follow instructions well enough. Would you please supply the
LINK to the aforementioned article.. thanks Rich
Click to expand...

You needed to complete the 'Market Name', 'Product' etc drop downs at the
top of the page

Try this
http://iqc.garmin.com/eCustomer/KOD...iew()=c{aab60e60-5a7e-11dd-418d-000000000000}

which in turn links to the WebUpdater page
http://www8.garmin.com/products/webupdater/howtoinstall.jsp
 
OK I have the web updater on my computer ... and... I am ready to do a
"master reset" as well. HOW do I ---"save all of my waypoints",---- please?
I've read the entire manual. It tells me how to add data ... i.e. mp3 etc.
.....but I cannot find a reference as to how one ...."saves and then
restores" ....their present waypoints. Any help appreciated. thanks Rich
 
richg99 said:
OK I have the web updater on my computer ... and... I am ready to do a
"master reset" as well. HOW do I ---"save all of my waypoints",----
please? I've read the entire manual. It tells me how to add data ...
i.e. mp3 etc. ....but I cannot find a reference as to how one ...."saves
and then restores" ....their present waypoints. Any help appreciated.
thanks Rich
Click to expand...

Can't say anything about 'map' type data; but as for waypoints, routes
or tracks that you want to save...

Google, download and install EasyGPS and use the 'receive' button to
download all your data as a 'GPX' file

After the update, you can 'send' your historic data back to your Satnav.

NB I don't know how the upgrade affects stored map data, but if the
software is well written it should be independent of the stored data.
 
Thanks to all who tried to help. Unfortunately, after trying all of the
above ideas...and then calling Garmin..the only solution seems to be sending
it in to Garmin.

As it costs about $90.00 to have the unit fixed...and considering that I
haven't yet updated my map ( for another $90.00 or so )...it isn't really
worth it. I'll take it apart and tinker and see if I can find an unsoldered
wire etc. Thanks, though, for all of your efforts. Rich
 
Thanks to all who tried to help. Unfortunately, after trying all of the
above ideas...and then calling Garmin..the only solution seems to be
sending it in to Garmin.

As it costs about $90.00 to have the unit fixed...and considering that I
haven't yet updated my map ( for another $90.00 or so )...it isn't
really worth it. I'll take it apart and tinker and see if I can find an
unsoldered wire etc. Thanks, though, for all of your efforts. Rich
Click to expand...

There was a thread about a year ago giving detailed info on how to take
it apart - I think it was amalgamated into a website by someone, so
probably worth a bit of searching. Only thing I can remember is that
there is a spring in the aerial pivot which tends to disappear to the
other side of the room unless great care is taken! 8-)

Keith
 
On Thu, 18 Jun 2009 00:18:51 +0200, Happy99 wrote:

Although it's apparently useless already :-)

I would probably do the same as richg99 just for giggles.
 
Thanks Keith..I will search for a method of taking it apart without causing
any additional trouble. I've done similar "fixes" to a number of items over
the years. Many ( but not all) have been successful. regards, Rich
 
richg99 said:
Thanks to all who tried to help. Unfortunately, after trying all of the
above ideas...and then calling Garmin..the only solution seems to be
sending it in to Garmin.

As it costs about $90.00 to have the unit fixed...and considering that I
haven't yet updated my map ( for another $90.00 or so )...it isn't really
worth it. I'll take it apart and tinker and see if I can find an
unsoldered wire etc. Thanks, though, for all of your efforts. Rich
Click to expand...

I recall reading that Garmin has a service where you send the old unit back
and they replace it with a repaired unit and the latest map. That may be
worth it. There was a post about it here a few months back.
 
Rich. Have a copy of the instructions on the computer but can't find
were I got it on the internet. Will email it to you if you wish.

Goat
 

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