Just purchased a gps 9600-LM less than a week ago and already have problems. If you have this model, can you tell me which map version you have? I am told by one of the Magellan support people that it should be version 63 and another says 68. Someone is not telling the thruth. I am trying to updates the map and cannot AND support people(s) (4 of them) are useless. Talked to 4 individuals and 2 of them, once tired of my asking questions simply tell me to wait for their email with complete intructions to update maps and hang up. Those instructions simply did not work. To all who are looking to buy a GPS, go to GARMIN or TOMTOM. Do yourself a favor...Disregard Magellan. JohnB