Kenwood Garmin unit appears to lose satellites

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Hi folks. I have a Kenwood DNX9190DABS in-dash Satnav unit, and five or six months ago it started behaving oddly: on startup, it has no trouble finding satellites and gives the message “ready to navigate”. It’s quite happy until, at some point - sometimes after just a few minutes’ driving, depending on route - the display goes nuts.
It begins by switching to a zoomed-out view, although not of the place I’m at, before ‘pulsing’ or ‘shimmying’ between zoomed-out and zoomed-in views. Sometimes the whole image rotates. Then it kind of settles into a single zoomed-right-out view (sometimes it’s the whole country!).
It doesn’t respond to me trying to use the + or - touch buttons, nor me trying to use my fingers to zoom the image back in.
Neither will it respond to the back arrow command to return to a previous screen. The only thing that works is to turn it off, wait a bit, then turn it back on, but at some point it will just do all this again. I’m running the latest firmware and just updated the maps; made no difference. I’ve restored the unit settings a few times but the fault persists. I know nothing about gps, but it does seem to be losing the satellites. I’ve pulled the unit from the dash, and all the cables, including antenna, are tight.
Can anyone explain this, and what I need to do to fix it? Any help much appreciated… cheers.
 
Sounds a bit like it might be a touch screen issue.
Have you tried calibrating the screen?
 
Sounds a bit like it might be a touch screen issue.
Have you tried calibrating the screen?
Cheers… I’ve no idea how to do that, but I’ve got the manual somewhere… but for the benefit of anyone else; I might’ve had some luck with going into ‘vehicle and map settings’ and deleting two previous maps, leaving only the most recently installed. Also, I cancelled ‘auto zoom’. I took the car for test drive and the unit seemed to behave this time. Of course, it could just be gaslighting me…
 
No probs,
The manual should have a how-to for screen calibration, though I usually find a websearch is quicker than searching for a manual that I can't remember where I put :D


EDIT: yeah multiple maps if they're all in use at the same time can sometimes cause weird things to happen.
 

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