Kids GPS watch - "Please wait" error

[Shantell]

Hi,

I recently bought my daughter a gps watch (Wonlex GW900)..

The first day all the features worked perfectly, however 2 days ago the watch started displaying a "set tone" message followed immediately with a "please wait" message which I can't seem remove (or prevent from displaying), it won't even let me switch off the phone. Funny thing is, phone calls to the watch is works even in this state.

A couple of other observations:

- When I turn on the watch (with the SIM card), it works fine for a couple of minute. (Whether I am interacting with the watch or not)
- When the sim is not in the device the message does not display.

I realise this might not be gps specifically related, but this is the only forum where I have seen decent advice on gps smartphones.

Any help, advice or suggestions will be greatly appreciated.

 

[Nuvi-Nebie]

there is a support Email address for Wonlex products here :-

[email protected]

 

[Shantell]

Thank you! I will contact him. Hopefully, there is an easy fix.

 

[Joy Joachims]

Thank you! I will contact him. Hopefully, there is an easy fix.

Hi, can you please advise if you got a quick fix for this? I contacted Wonlex and they said that they could not help me

 

[Shantell]

Hi Joy,

I haven't heard back from them. However, I took a chance and swapped out the sim card to a different provider. After which, the watch worked perfectly.

Good luck!

 

[Hanja]

Hi there Joy and Chantelle or anyone else willing to conment
I have the exact same PLEASE WAIT problem with my kids watch... happy to see your posts as information is scarse.... was your original SIM from perhaps MTN( mine is)...and to which provider did you change to?
Furher to this, the health setting does not show on my app.... is yours the same?

 

[Shantell]

Hi Hanja,

I initially had an MTN sim as well. I switched to Vodacom prepaid (cost me R10), and it immediately worked.

I haven't really used the health tracker, so can't really comment on that.

Good luck!

 

[Hanja]

Hi Hanja,

I initially had an MTN sim as well. I switched to Vodacom prepaid (cost me R10), and it immediately worked.

I haven't really used the health tracker, so can't really comment on that.

Good luck!

Thankyou for your reply.... def will give your advice a try

 

[Mr.Anders]

there is a support Email address for Wonlex products here :-

 [email protected]

This is the working email:

  [email protected]