Kids GPS Watch

I have posted this question in another forum but just trying to double my chances of help...

I have bought a Kids GPS tracker watch that is on Ebay (It's called Topwatch) It's made in HK, the instructions are in ChEnglish. There is no support whatsoever so I am trying to figure this out myself...

The watch takes a micro sim and has the functionality to make calls to 2 predefined numbers and also for GPS tracking. There is an app in Android and iOS called Kidscare.

There a 2 lights. The sim light flashes green when it's in and operational (I have that working and we can make calls no problem) and the GPS flashes green when it's found a satellite. That's also working. So what's wrong you ask...

Well, I have a Lebaro sim with inclusive minutes and data. When I put the sim in, the app says 'online' and all is good. However, after about 10 minutes it says 'offline' in both Android and iOS and there is nothing I can do to get it back on unless I remove the sim and put it in again.

Whilst this I presume could be any number of reasons, I do have 2 questions. 1) Did I actually need data on the sim in the first place as it's my phone and app that's displaying the location of the watch and 2) Is it maybe going offline because I have the wrong sim? Lebaro uses Vodafone which is fine in my area but I have read that maybe the fact that it's not 2G only might be a problem which is why it says 'offline' after 10 minutes or so.

There is no way to change internet settings on the watch but then I dont think it needs data anyway now I've read around this. But the fact its says offline (and online sometimes) makes me think it's a GPS problem as isnt that how the watch is 'linked' to the apps?

Any help on this would be greatly appreciated

Thank you.

 

Really appreciate the response. So does the watch need a data sim. Makes sense that it shouldnt be on all the time but then it wont update when I call try to update location from the app.

 

The green sim light on this watch blinks green when sim is working properly. So the watch is able to make a receive calls. The GPS light also blinks green so that is meant to indicate that it is working. The watch is currently on a bench in my garden and has been for 2 hours. No matter what I do, both apps just say offline. The watch has a lebaro sim in with inc minutes and data so I know its not that.

 

Thanks. I have seen that thread. As you can probably imagine, they were hopeless. Some didnt actually know how GPS worked and others just said it wasnt a suported device.

This is the watch by the way.

 

Hi. Please help, my GPS tracking watch is working but every time I call the watch it says unknown number calling but it is all saved on the app. Also my daughter can’t hear me when I call but I can hear her. Please help...

 

1. try to save your phone number in the SOS numbers

2. you can check if the Speaker of watch is broken or not.