I was copying files from the internal memory to a microSD card using my computer, and when I tried to click eject in file explorer the computer said there were files in use. There was a process I could see in Task Manager called Smart GPS Eco, but I wasn't sure if I should end that process or not, so I simply restarted the computer and then disconnected the Magellan Roadmate 3030-LM and now the device is stuck in an infinite boot. If I connect it to the computer the device goes into USB Transfer mode, but when I safely disconnect it the device goes back to an infinite loop so I think I need the Magellan Recovery Tool for this device to reinstall the operating system and get it functioning again. Does anyone know where I can get it? I've tried to access Magellan's Support page on their website but the browser says the connection as been reset.