GPS watch device offline

Hi i bought my kids watch here in newzealand but it says device is offline how do i fix that

 

hi,

I am in Sydney Australia, and I have a Aibelle watch for my son which we have been using before but now it says offline and we can’t send messages, but we can still make phone calls. Please can you assist,

Shaun

 

I set IP for Europe but it doesn't help. Then I've checked Imei and it was different than on the sticker. After updating by SMS, device started to work!

 

Hi,

i purchased the Q12 kids watch and am able to call and receive call to/from the watch. however from the setracker app i get the error device offline whenever i try to add phone #s etc.
i looked and this forums answers and tried to change the IP using pw,123456,ip,54.169.10.136,8001# however the IP never changes. below is the sms i receive when sending the command pw,123456,ts#

ver:R36CW_S12_V1.0_2020.11.19_15.11.32_cob_b;
ID:3004041198;
slave ID:3004041198;
imei:866930040411986;
ip_url:121.43.19.219;
port:8001;
upload:600S;
bat level:61;
language:0;
zone:0.00;
ec:1;
NET:OK(20);

please help.

Thanks.

 

Hi,

I am also in South Africa, did you manage to solve this issue?

Much apprecaited.

 

Hi there!

How did you manage to solve this issue?